General Terms:
Home Decor With Mira (“HDWM”) reserves the right to update these policies at any time. The latest version will be posted on www.homedecorwithmira.com and will take effect immediately. By using HDWM’s services, buyers and suppliers agree to comply with these terms. If a supplier’s Return & Refund Policy conflicts with HDWM’s, HDWM’s policy will prevail.
After-Sales and Refunds:
1. Return & Refund Period: Buyers must file a return or refund request within 30 days of delivery, unless otherwise specified by HDWM for specific suppliers.
2. Order Cancellation: Buyers may cancel orders prior to shipping by clicking “Request Refund” in the HDWM Buyer Center or by contacting customer service. Suppliers must respond to cancellation requests within 3 business days. Some suppliers may not allow cancellations before shipping, as stated in their policies.
3. Order Fulfillment: If a supplier cannot fulfill an order within the processing time listed on HDWM’s product page due to out-of-stock or other reasons, they may cancel the order and issue a refund.
4. Damaged or Defective Goods: If goods arrive damaged, buyers should provide evidence (e.g., photos) when applying for a refund. The supplier must issue a prepaid return label within 3 business days if a return is required. Once the item is in transit, the supplier will process the refund.
5. Remorse Returns: HDWM does not require suppliers to accept remorse returns. If a supplier chooses to accept such returns, they may deduct a restocking fee up to 35% of the order total.
6. Warranty: HDWM does not mandate supplier warranties; warranties are governed by individual supplier policies.
7. Refund and Redelivery Timeline: Suppliers must process refunds within 3 business days and arrange redelivery within 5 business days under the terms of HDWM or supplier policies.
8. Evidence Submission: For after-sales requests, buyers must provide compelling evidence to HDWM or the supplier within the stated timeframe. HDWM will determine whether the evidence is sufficient.
Return & Refund Conditions:
1. Unshipped Orders:
• After Processing Time Expires: HDWM will issue a full refund.
• Within Processing Time: The supplier has 3 business days to respond. If they fail to do so, HDWM will issue a refund.
2. Shipped Orders:
• Refund Request: The supplier has 10 business days to respond. If they fail, HDWM will issue a refund.
3. Goods Returned in Transit: If a package is returned during transit, the supplier must issue a refund within 3 business days or redeliver within 5 business days if redelivery is requested.
4. Goods Destroyed in Transit: If goods are destroyed during transit and the buyer provides proof (e.g., logistics screenshot), the supplier must refund within 3 business days or redeliver within 5 business days.
5. Incorrect Shipping Information: Buyers are responsible for updating or correcting receipt information before shipping. If delivered to an incorrect address, buyers can return the product at their own cost for a refund or redelivery.
6. Defective Products: For products that are defective or not as described, buyers should submit evidence with a refund or redelivery request. Suppliers must respond within 3 business days. If evidence is valid, suppliers must provide a prepaid return label or issue a refund within 3 business days.
7. Logistics Issues:
• Invalid Tracking: HDWM will issue a refund if a correct tracking number is not provided within 4 business days.
• Delayed Tracking Updates: If tracking is not updated within 7 business days after label creation, suppliers must refund within 3 business days of the buyer’s request.
• Extended Shipping Times: If transit exceeds estimated delivery by more than 10 days without valid tracking updates, HDWM requires suppliers to issue a refund within 3 business days.
Special Circumstances:
During holidays, weather events, or other disruptions, buyers can contact HDWM or suppliers directly. HDWM aims to resolve issues within two weeks.
Dispute Resolution:
If buyers are unsatisfied with after-sale resolutions, they may open a dispute with HDWM for further assistance.
